When you use our services, we collect and store personal data about you. This Privacy Statement (the 'Policy') explains how we handle your personal data.
This Privacy Policy covers the following:
- How to contact the person in charge of your personal data.
- How we obtain and what information we collect about you.
- How we use the information you provide.
- How we protect our customers' personal information.
- Who we share your personal information with.
- Information on international organizations and third countries.
- How to enforce your rights.
WHO IS THE CONTROLLER OF YOUR PERSONAL DATA AND WHOM TO CONTACT?
The controller of personal data is ELEVEN FUNDING HOLDINGS, with its registered office in Seychelles. You can contact ELEVEN FUNDING HOLDINGS at support@elevenfunding.com regarding any questions and the exercise of rights relating to the processing of your personal data.
WHAT AND HOW DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
This section provides an overview of how and what types of personal data we collect from you. Personal data includes any information that can be used to identify or connect you to an individual.
When you use our services, you provide us with much of the information we need. This includes:
Signing up for an account, providing personal information, placing an order, participating in an event or project, or connecting with us via customer service or social media.
Identification and contact data: name, surname, phone number, email, postal address, date of birth, username and password, and any warranty claims you may have made.
Payment data: bank account information and records of communication between you and our company or information about warranty claims.
We also collect personal information automatically when you use our products or services, such as:
Device information (e.g., IP address), website usage (e.g., date and time of your visit, country accessed), and service usage (e.g., login/logout details, account settings, account currency, trading strategy).
If you link your social media accounts to your account on the website, third parties may provide us with information about you, such as trading platform providers if you trade using our services. This includes financial data (e.g., instrument type, trade start and end time) and social network data (e.g., username, profile picture, email linked to the account). For information on how trading platform providers and social network operators use your data, refer to their privacy policies.
What do we do with the information you provide us?
We use personally identifiable information for:
Creating a User Account and Signing Up
To utilize the services, you must register on the website and create an account. We use your personal data for this purpose.
Personal information: Name, email, and phone number for identification and contact.
Legal basis: Providing personal data is necessary to register your user account.
Providing Services, Exercising Contractual Rights and Responsibilities
We process your personal data to provide services, offer appropriate access, tools, and assistance, and conduct transactions.
Personal data: Name, address, phone number, email, payment details, service usage information, simulated transaction data, and linked social media information.
Legal basis: Legitimate interest or contract fulfillment.
Marketing and Promotions
We may send marketing messages about our products and services to existing and past customers. Commercial communications are also sent with your permission. Each email will include an option to unsubscribe.
Personal information: Contact information and identification.
Legal basis: Legitimate interest for staying in touch with previous users or consent.
Customer Service Interactions
Personal information: Name, email, phone, and other information.
Legal basis: Legitimate interest to improve our services.
Service Improvement and Security
To create, test, improve, and secure our services, we may process your personal data.
Personal information: Name, address, phone, email, device, website, and service usage details.
Legal basis: Legitimate interest to enhance our services.
Analytics
We analyze customer behavior to understand how our website and services are used.
Service Improvement and Security
Personal information: Name, address, phone, email, device, website, and simulated trade results.
Legal basis: Legitimate interest in understanding buying habits and preferences.
How do we protect your personal information?
Personal data is stored on computers and other devices in an encrypted database. We have implemented technical and organizational safeguards to prevent unauthorized access, modification, disclosure, or destruction of data.
How long do we process your information?
Personal data is processed as long as necessary to fulfill stated purposes or required by law. It is then destroyed or anonymized. For example:
Data is retained for the duration necessary to carry out the contract and any related rights or obligations.
For marketing communications, we keep personal data for up to 5 years or until you object or unsubscribe.
To fulfill legal obligations, data is kept as required by law.
THIRD-PARTY USE OF YOUR INFORMATION
To provide our services, we may share or transfer your data to the following:
Trading platform providers, cloud service providers, payment system operators, financial institutions, service and support providers, IT companies, marketing and communication agencies, consultants, postal service providers, and other third parties.
With your permission or if required by law, we may also share your personal data. Third parties must protect your data per applicable laws and follow our instructions according to their contract terms with us.
As data controllers, third parties may process personal data according to their guidelines.
YOUR RIGHTS
To exercise your rights, including withdrawing your consent, send a request to support@elevenfunding.com. You have the following rights concerning personal data:
Right to Access: You can ask for confirmation if we process your data. The first copy is free, and subsequent copies may incur a fee.
Right to Correction: If your data is incorrect, we will correct it. You can also update data via your account on the website.
Right to Deletion ('Right to be Forgotten'): You may request data deletion in specific cases, such as if the data is no longer needed or you withdraw consent.
Right to Restriction: Article 18 of the GDPR allows you to request a temporary halt to data processing.
Data Portability: If data is processed automatically, you have the right to receive it in a machine-readable format.
Right to Object: You may object to data processing based on our legitimate interests.
Withdrawal of Consent: You can withdraw consent at any time. This does not affect prior processing based on consent.
Right to Avoid Automated Decision-Making: You may avoid decisions based purely on automated processing unless allowed by law or based on consent.
Right to Lodge a Complaint: You can file a complaint with the supervisory authority if you believe we misuse your data.
REQUIREMENTS TO BE MET
We reserve the right to amend this policy at any time and will notify you of any changes. A copy of this policy is available in your Client Section.